Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members and to the general public.

It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a complaint about the service we provide or the products we offer, we want to hear from you. If you are not satisfied with how the credit union has handled your complaint, you can seek involvement of the third-party Ombudsperson. The Ombudservice can be used by anyone – not only members of the credit union.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the individual or the credit union when investigating disputes. This service is free of charge to the individual.